Open Positions

APPLIANCE SPECIALIST/COORDINATOR (posted 4/14/25)

Our four-generation, locally-owned small Iron Range home improvement store is expanding and we’re seeking applicants for an APPLIANCE SPECIALIST/COORDINATOR.

Tasks & Responsibilities:
• Coordination of appliance service and warranties
• Receive, document, and evaluate warranty claims
• Work with Pohaki personnel, suppliers and manufacturers to secure necessary parts and services for warranty and service work
• Maintain warranty claims, including documentation of issues, resolutions and costs
• Data management: including maintaining accurate records of warranty claims and processes
• Issue resolution: address and resolve warranty disputes
• Appliance sales: encompassing knowledge of appliance features and willingness to learn

Preferred Qualifications:
• 2+ years working in customer service
• Experience selling major and countertop appliances
• Preferred knowledge of appliance delivery, service/repair, components and associated warranty work
• Excellent reading, comprehension, math skills
• Excellent written and verbal communication skills to effectively interact with customers, service personnel and manufacturers
• Proficient with computers and technology, software and point-of-sale system
• Experience with scheduling
• Ability to multitask, adapt to change in an often, fast-moving environment
• Detail oriented
• Problem-solving skills
• Works well within a team environment

Position Details:
Full-time (40 hours per week); 8 a.m. – 4:30 p.m.; Monday – Friday (half-hour lunch)
Hourly rate dependent upon experience.

Pohaki Perks:
Simple IRA, health insurance, paid-time off.

If you think you’re a great fit for our new APPLIANCE SPECIALIST/COORDINATOR role within our growing small business, please send cover letter and resume to brandon@pohaki.com.